Frequently asked questions
Where does SENOVA Living ship?
We currently ship within the United States only. We do not offer international shipping at this time.
How long does it take to process my order?
Orders are usually processed and shipped within 1–4 business days after payment confirmation.
Orders placed after 2:00 PM (EST) will be processed on the next business day. Processing time does not include shipping transit time.
How much does shipping cost?
Standard shipping rates are:
- Orders from $0.01 to $70.00: $10 shipping fee
- Orders over $70.00: Free standard shipping
Any applicable taxes will be calculated during checkout based on your shipping location and applicable U.S. regulations.
Do I need to pay return shipping fees?
For approved returns and exchanges, SENOVA Living provides a prepaid return shipping label.
We do not charge restocking fees or additional processing fees for approved returns.
Are SENOVA Living products suitable for indoor and outdoor use?
Many of our products are designed for flexible use. Picnic blankets and outdoor mats are suitable for outdoor activities, while sofa covers and throws are designed for indoor comfort and decoration.
Please check each product page for specific usage recommendations.