Terms of service
By accessing or using the SENOVA Living website, you agree to comply with the following Terms and Conditions. These terms are intended to provide transparency regarding your rights and responsibilities as a customer and our obligations as a seller.
1. Acceptance of Terms
By using our website or placing an order, you agree to be legally bound by these Terms and Conditions.
2. Eligibility to Use the Website
You must be at least 18 years of age or have permission from a parent or legal guardian to make purchases through our website.
3. Products and Availability
All products displayed on our website are subject to availability. We reserve the right to discontinue or modify products at any time without prior notice.
4. Product Information
We make reasonable efforts to ensure that product descriptions, images, dimensions, and specifications are accurate. Minor differences in color, texture, or appearance may occur due to screen settings or manufacturing variations.
5. Pricing
All prices are listed in U.S. Dollars (USD). Prices are subject to change without prior notice. Applicable taxes and shipping charges, if any, will be calculated during checkout.
6. Order Acceptance
Submitting an order does not guarantee acceptance. We reserve the right to cancel or refuse any order if fraudulent activity, pricing errors, or inventory issues are identified.
7. Payment Authorization
By placing an order, you authorize us to charge the selected payment method for the total amount of your purchase.
8. Order Processing
Orders are typically processed within 1–4 business days, excluding weekends and U.S. public holidays. Orders placed after 2:00 PM (EST) will be processed on the next business day.
9. Shipping Services
We currently ship only within the United States. Estimated delivery times are provided for reference purposes only and are not guaranteed.
10. Shipping Delays
Shipping delays caused by carriers, weather conditions, holidays, or other circumstances beyond our control do not constitute grounds for automatic compensation.
11. Returns and Exchanges
Customers may request returns or exchanges within 45 days of receiving their order, provided the products meet the conditions stated in our Refund Policy.
12. Refund Processing
Approved refunds are processed within 7 business days after returned products are received and inspected. Refunds are issued to the original payment method whenever possible.
13. Customer Responsibilities
Customers are responsible for:
- Providing accurate billing and shipping information.
- Reviewing order details before submitting payment.
- Monitoring tracking information after shipment.
- Contacting customer support promptly if issues arise.
14. Prohibited Activities
You agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Interfere with website operations.
- Submit false or misleading information.
- Use automated tools or malicious software to access our services.
15. Intellectual Property Rights
All website content, including text, images, graphics, logos, product descriptions, and designs, is the property of SENOVA Living or its licensors and is protected by applicable intellectual property laws.
Unauthorized reproduction, copying, or commercial use is prohibited.
16. Promotional Activities
Any promotions, discounts, or special offers may be modified or discontinued at our discretion. Promotional offers cannot be redeemed for cash unless otherwise stated.
17. User Reviews and Submissions
Customers may submit reviews or feedback regarding purchased products. By submitting content, you grant SENOVA Living a non-exclusive right to display such content for customer service and website purposes.
We reserve the right to remove content that is unlawful, offensive, misleading, or irrelevant.
18. Website Security
Users may not attempt to compromise the security of our website or interfere with its normal operation. Violations may result in order cancellation, account restrictions, or legal action when appropriate.
19. Privacy Protection
Customer information is handled in accordance with our Privacy Policy. We do not sell personal information to third parties and do not use customer information for advertising purposes without consent.
20. Limitation of Liability
To the fullest extent permitted by applicable law, SENOVA Living shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.
Nothing in these Terms and Conditions limits any rights provided to consumers under applicable law.
21. Third-Party Services
Our website may integrate third-party services, including payment processors and shipping providers. Their services are governed by their respective policies and terms.
22. Accuracy of Account Information
Customers are responsible for maintaining accurate account information. Failure to provide accurate information may result in shipping delays or order cancellation.
23. Fraud Prevention
We reserve the right to verify payment information and investigate suspicious transactions to protect both customers and our business from fraudulent activities.
24. Force Majeure
SENOVA Living shall not be held responsible for delays or failures resulting from events beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather conditions
- Government actions
- Transportation disruptions
- Carrier service interruptions
- Supply chain issues
25. Website Availability
We strive to maintain uninterrupted access to our website; however, we do not guarantee continuous availability due to maintenance, technical issues, or unforeseen circumstances.
26. Modification of Terms
We reserve the right to update or modify these Terms and Conditions at any time. Updated versions become effective upon publication on this website.
27. Applicable Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the United States.
Any disputes arising from the use of this website or purchases made through it shall be subject to the applicable laws and legal procedures of the United States.
28. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
SENOVA Living
Email: service@senovaliving.com
Phone: +1 (602) 750-8009
Business Hours: Monday – Friday, 10:00 AM – 6:00 PM (EST)
Shipping & Returns Address:
3838 North Central Ave
Suite 900
Phoenix, AZ 85012
United States