Shipping policy

At SENOVA Living, we currently ship orders within the United States only. We do not offer international shipping at this time.

Order Processing Time

Orders are typically processed and shipped within 1–4 business days after payment is successfully received. Business days do not include weekends or U.S. public holidays.

Orders placed after 2:00 PM (EST) will be processed on the next business day.

Please note that order processing time is separate from shipping transit time.

Estimated Delivery Time

We currently ship to addresses within the continental United States.

Estimated transit times are as follows:

  • Western United States: 2–5 business days
  • Central United States: 3–6 business days
  • Eastern United States: 4–8 business days

The above delivery estimates are provided for reference only. Actual delivery times may vary depending on carrier operations, weather conditions, and seasonal shipping volumes.

Shipping Rates

We offer standard shipping within the United States based on the order value:

  • Orders from $0.01 to $70.00: Standard Shipping Fee – $10.00
  • Orders over $70.00: Free Standard Shipping

Any applicable taxes are calculated and displayed at checkout based on the shipping destination and applicable U.S. tax regulations.

Carriers and Order Tracking

All orders are shipped through the United States Postal Service (USPS).

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number. If you have created an account on our website, tracking information will also be available in your order history.

Please allow a short period for tracking information to become active after shipment.

Shipping Restrictions

We currently ship only within the United States.

We do not ship to:

  • International destinations
  • U.S. territories and possessions
  • APO/FPO/DPO military addresses
  • Freight forwarding addresses or locations that cannot be serviced by USPS

If we are unable to deliver to the shipping address provided, we will contact you before processing your order.

Shipping Delays and Unexpected Events

While we strive to deliver all orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control, including:

  • U.S. public holidays
  • Severe weather conditions
  • Carrier transportation delays
  • Supply chain or operational disruptions

If a significant delay affects your order, we will notify you as soon as possible.

If your package is lost in transit or arrives with significant shipping damage, please contact us within 14 days of the recorded delivery date so that we can assist with the appropriate resolution.

Local Pickup and Delivery Options

We do not currently offer:

  • Local pickup
  • Same-day delivery
  • Local delivery services

All orders are shipped directly through our designated shipping carrier.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Email: service@senovaliving.com

Phone: +1 (602) 750-8009

Business Hours: Monday – Friday, 10:00 AM – 6:00 PM (EST)