Privacy policy

At SENOVA Living, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the measures we take to keep it secure when you visit or make a purchase through our website.

Information We Collect

When you place an order or contact us, we may collect the following information:

  • Your name.
  • Shipping and billing addresses.
  • Email address.
  • Phone number.
  • Payment-related information processed by our payment service providers.
  • Order and transaction details.
  • Information voluntarily provided when contacting customer support.

We may also collect limited technical information, such as your browser type, device information, and website usage data to improve the performance of our website.

How We Use Your Information

We use your personal information only for legitimate business purposes, including:

  • Processing and fulfilling your orders.
  • Providing shipping and delivery updates.
  • Processing returns, refunds, and exchanges.
  • Responding to customer service inquiries.
  • Improving our products, services, and website functionality.
  • Detecting and preventing fraudulent or unauthorized transactions.
  • Complying with applicable legal and regulatory requirements.

We collect only the information necessary to provide our services and operate our business.

Data Security and SSL Protection

Our website is protected by Secure Socket Layer (SSL) encryption technology to help safeguard your personal information during transmission.

We implement commercially reasonable security measures designed to protect customer data from unauthorized access, disclosure, alteration, or misuse. Sensitive payment information is processed through secure third-party payment providers and is not stored directly on our servers unless required by applicable payment processing standards.

While no online transmission or storage method can guarantee absolute security, we continuously take appropriate steps to maintain the security of the information entrusted to us.

Information Sharing

SENOVA Living does not sell, rent, or trade your personal information to third parties.

We do not use your personal information for advertising or marketing purposes without your consent.

Your information may only be shared when necessary with trusted service providers that help us operate our business, including:

  • Payment processors.
  • Shipping and logistics providers.
  • Website hosting and technical service providers.
  • Legal or regulatory authorities when required by applicable law.

These third parties are permitted to use your information only to perform services on our behalf and are expected to protect your information appropriately.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website performance.
  • Remember user preferences.
  • Analyze website traffic and visitor behavior.
  • Enhance your shopping experience.

You may manage or disable cookies through your browser settings at any time. Please note that certain website features may not function properly if cookies are disabled.

Your Privacy Rights

Depending on your state of residence within the United States, you may have certain privacy rights under applicable laws, including the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of eligible personal information.
  • Request information regarding how your data is used.

If you wish to exercise any applicable privacy rights, please contact us using the information provided below.

Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected unintentionally, we will take reasonable steps to remove such information promptly.

Applicable Law

This Privacy Policy is governed by and interpreted in accordance with the applicable laws and regulations of the United States.

Where required, we will comply with applicable federal and state privacy laws relating to the collection, use, storage, and protection of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will become effective once published on this page.

Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Email: service@senovaliving.com

Phone: +1 (602) 750-8009

Business Hours: Monday – Friday, 10:00 AM – 6:00 PM (EST)