Refund policy

At SENOVA Living, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer both returns and exchanges in accordance with the policy below.

Return Eligibility

Items may be returned within 45 days from the date you receive your order.

To be eligible for a return or exchange, items must:

  • Be unused and in their original condition.
  • Include all original tags, packaging, and accessories (if applicable).
  • Show no visible signs of wear, damage, washing, or alteration.

Returns and exchanges are accepted for both defective and non-defective products, including situations where customers simply change their minds after purchase.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Clearance items.
  • Final sale or special promotional items marked as non-returnable.
  • Products that have been used, washed, damaged by the customer, or returned without their original packaging and tags.

If a product is designated as non-returnable at the time of purchase, this will be clearly stated on the product page.

Exchanges

We are happy to offer exchanges within the same 45-day return period.

If you would like to exchange an item, please contact our customer support team before sending your package. Exchanges are subject to product availability at the time your request is processed.

How to Return an Item

To initiate a return or exchange, please follow these steps:

  1. Contact our customer support team at service@senovaliving.com within 45 days of receiving your order.
  2. Please provide:
    • Your order number.
    • The item(s) you wish to return or exchange.
    • Photos of the product if it is defective, damaged, or incorrect.
  3. Once your request has been approved, we will provide you with a prepaid return shipping label and return instructions.
  4. Carefully package the item and ship it using the provided label.

Please do not return products without contacting us first, as this may delay the processing of your request.

Return Shipping Fees

We provide prepaid return shipping labels for approved returns and exchanges.

Customers are not responsible for return shipping costs for approved return requests.

We do not charge:

  • Return shipping fees.
  • Restocking fees.
  • Processing fees.

Refund Processing

After your returned item has been received and inspected, refunds will be processed within 7 business days.

Refunds will be issued to your original payment method whenever possible, including:

  • PayPal
  • Credit or debit cards
  • Other supported payment methods used at checkout

Please note that it may take additional time for your bank or payment provider to post the refund to your account.

No restocking fees or administrative fees will be deducted from approved refunds.

Lost or Damaged Return Packages

If your return package is lost or damaged during transit, please contact us as soon as possible.

To help us investigate the issue, you may be asked to provide:

  • The return tracking number.
  • Shipping documentation or carrier information.
  • Photos of the damaged package or item, if applicable.

Our customer support team will work with you to determine an appropriate resolution.

Partial Returns

Customers may return or exchange individual items from an order if they meet the requirements outlined in this policy.

Refunds will be issued only for the eligible returned item(s) and will not affect any remaining items kept by the customer.

Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: service@senovaliving.com

Phone: +1 (602) 750-8009

Business Hours: Monday – Friday, 10:00 AM – 6:00 PM (EST)